Contact Us
Customer Care
Our support team can assist with product questions, chair compatibility, cushion dimensions, orders, delivery, tracking, returns, and product-care guidance.
Email: service@cuvirae.com
Support Hours
Monday through Friday
9:00 AM–6:00 PM Eastern Time
We aim to respond within 1–2 business days. Replies may take longer during public holidays, promotional periods, or unusually high support volume.
For Order Assistance
To help us locate your order quickly, include:
- Your order number
- The email address used at checkout
- The customer’s full name
- A short description of the request
For a damaged, incorrect, defective, or incomplete delivery, also include clear photographs of the product, packaging, affected area, and shipping label.
For Product Questions
When asking whether a cushion may fit your chair or intended use, include the approximate seat width, depth, surface type, and how you plan to use it.
We can provide general product information, but we cannot provide medical advice or guarantee that a cushion will address a particular medical condition.
Returns
Do not send a product to the registered business address without authorization. Approved returns must be sent according to the instructions provided by our support team.
Business Information
Cuvirae is operated by GRAND BROAD (HONGKONG) LIMITED.
Email: service@cuvirae.com
Website: cuvirae.com
Registered Business Address
GRAND BROAD (HONGKONG) LIMITED
UNIT A7, 12/F ASTORIA BUILDING
34 ASHLEY ROAD
TSIM SHA TSUI
HK