Privacy Policy

Last updated: September 22, 2025

This Privacy Policy describes how Cuvirae, operated by GRAND BROAD (HONGKONG) LIMITED, collects, uses, discloses, and protects personal information when you visit our store, purchase a product, contact customer support, or otherwise use our services.

Information We Collect

Depending on how you interact with the store, we may collect:

  • Name, email address, billing address, and shipping address
  • Order, product, delivery, and transaction information
  • Account details where customer accounts are available
  • Customer-support communications
  • Return, refund, and product-claim information
  • Device type, browser, IP address, and website activity
  • Cookie identifiers and marketing preferences
  • Payment confirmation and limited payment-related details

Complete card information is processed by authorized payment providers and is not directly stored by Cuvirae.

How We Use Information

Personal information may be used to:

  • Process payments and confirm orders
  • Fulfill and deliver purchases
  • Provide shipment and tracking updates
  • Respond to questions and support requests
  • Review returns, refunds, and product claims
  • Detect fraud and protect store security
  • Maintain and improve the website
  • Personalize content where permitted
  • Send marketing communications with the required permission
  • Meet tax, accounting, regulatory, and legal obligations

How Information Is Disclosed

We may disclose information to service providers that assist with ecommerce hosting, payment processing, delivery, analytics, customer support, marketing, fraud prevention, data storage, and technical operations.

Information may also be disclosed:

  • When required by law or legal process
  • To protect customers, the business, or legal rights
  • In connection with a merger, financing, reorganization, or sale
  • With the customer’s consent or direction

We do not sell personal information for money in the ordinary meaning of that term. However, some advertising or analytics activities may be defined as a “sale,” “sharing,” or targeted advertising under certain privacy laws.

Cookies and Similar Technologies

Our website may use necessary, preference, analytics, and advertising cookies.

Necessary cookies support core functions such as checkout, security, and account access. Optional cookies may help us understand website performance or provide relevant marketing.

Where required, cookie choices can be managed through the website’s consent controls. Browser settings may also block cookies, although doing so can affect website functionality.

Data Retention

We retain information only for as long as reasonably necessary for order administration, customer support, dispute resolution, fraud prevention, accounting, and legal compliance.

Retention periods may vary depending on the type of information and applicable requirements.

Privacy Rights

Depending on your location, you may have rights to request:

  • Access to personal information
  • Correction of inaccurate information
  • Deletion of eligible information
  • Restriction of certain processing
  • Data portability
  • Withdrawal of consent
  • Objection to certain marketing or targeted advertising

To make a request, email service@cuvirae.com. We may request information necessary to verify your identity and authority.

Marketing Communications

You may unsubscribe from promotional emails using the unsubscribe link included in the message. Transactional communications concerning orders, delivery, security, or policy matters may still be sent when necessary.

International Processing

Our service providers may process information outside the country where you live. Where required, reasonable safeguards will be used for international data transfers.

Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information. No internet transmission or storage system can be guaranteed to be completely secure.

Children’s Privacy

The store is not intended for children, and we do not knowingly collect personal information from children in violation of applicable law.

Changes to This Policy

We may update this Privacy Policy to reflect changes in operations, technology, services, or legal requirements. The revised version will be posted on this page with an updated date.

Privacy and Business Contact

Cuvirae is operated by GRAND BROAD (HONGKONG) LIMITED.

Email: service@cuvirae.com

Registered Business Address

GRAND BROAD (HONGKONG) LIMITED
UNIT A7, 12/F ASTORIA BUILDING
34 ASHLEY ROAD
TSIM SHA TSUI
HK