Terms of Service
Last updated: September 22, 2025
These Terms of Service govern access to and use of the online store operated under the brand Cuvirae by GRAND BROAD (HONGKONG) LIMITED.
By accessing the website, placing an order, or using our services, you agree to these Terms and the policies referenced in them.
1. Eligibility and Acceptable Use
You must have the legal capacity to enter into a binding agreement or use the store with the authorization of a parent or legal guardian.
You must not use the website:
- For unlawful, fraudulent, or abusive purposes
- To interfere with website security or operation
- To introduce malicious code
- To collect information without authorization
- To infringe intellectual-property or privacy rights
- To submit false order, payment, or identity information
2. Product Information
We make reasonable efforts to present accurate product descriptions, photographs, dimensions, materials, colors, features, and prices.
Actual appearance may vary because of screen settings, lighting, manufacturing tolerances, material characteristics, and product updates. Temporary compression or creasing may occur during shipment.
Customers are responsible for reviewing product measurements, specifications, intended use, and care instructions before ordering.
3. Seat Cushion Use
Products should be used only on stable, compatible seating surfaces and in accordance with the instructions supplied.
The customer is responsible for confirming that a product does not interfere with chair stability, safe sitting, backrests, armrests, controls, or other equipment.
Products should be kept away from excessive heat, open flames, moisture, sharp objects, and unsuitable cleaning agents.
4. Health Disclaimer
Products offered by Cuvirae are intended for general comfort and seating support. They are not medical devices and are not intended to diagnose, treat, cure, prevent, or manage any disease, injury, or medical condition.
Individual results and comfort experiences vary. Product descriptions, reviews, images, and customer-support communications do not constitute medical advice or guarantee therapeutic results.
Consult a qualified healthcare professional regarding persistent pain, injury, disability, circulation concerns, or other medical issues.
5. Orders
Submitting an order is an offer to purchase. We may accept, decline, limit, or cancel an order where reasonably necessary, including because of:
- Product unavailability
- Pricing or description errors
- Payment failure
- Suspected fraud
- Delivery restrictions
- Unusual order quantities
- Legal or regulatory requirements
An order is confirmed only after payment authorization and issuance of an order confirmation.
6. Pricing and Payment
Prices may change without notice before an order is submitted. The customer is responsible for the total amount shown at checkout, including applicable shipping, tax, duty, and other disclosed charges.
Payment methods are supplied by third-party providers and may be subject to additional terms. Banks and payment providers may apply currency-conversion or transaction fees.
7. Shipping and Delivery
Processing and delivery estimates are provided for guidance and are not guaranteed.
Customers must provide accurate and complete delivery information. We are not responsible for delays or losses caused by incorrect addresses, customs procedures, carrier disruption, weather, or other circumstances outside our reasonable control.
Further details appear in the Shipping Policy.
8. Returns and Refunds
Eligible returns are governed by the Return and Refund Policy. A customer must request authorization before sending a product back.
Returned products may be inspected for condition, completeness, hygiene, and compliance with the applicable return requirements.
Nothing in these Terms limits consumer rights that cannot legally be excluded.
9. Intellectual Property
The website’s branding, text, layout, photographs, graphics, product presentation, and other content are owned by or licensed to Cuvirae or GRAND BROAD (HONGKONG) LIMITED.
No content may be copied, modified, reproduced, distributed, republished, or commercially exploited without written permission, except where applicable law permits limited personal use.
10. Customer Content
If you submit a review, photograph, suggestion, or other content, you confirm that you have the right to provide it and that it is not unlawful, misleading, defamatory, infringing, or harmful.
Where permitted, you grant us a non-exclusive right to use submitted content for operating, improving, and promoting the store. Personal information remains subject to the Privacy Policy.
11. Third-Party Services
The store may use or link to services supplied by ecommerce platforms, payment processors, carriers, analytics providers, or other third parties.
We are not responsible for third-party websites, content, availability, or independent privacy practices. Use of those services may be governed by separate terms.
12. Disclaimer of Warranties
To the maximum extent permitted by law, the website and services are provided on an “as available” basis. We do not guarantee uninterrupted access, error-free operation, or a particular comfort, health, or performance result.
Any warranties that cannot lawfully be excluded remain unaffected.
13. Limitation of Liability
To the maximum extent permitted by law, Cuvirae and GRAND BROAD (HONGKONG) LIMITED will not be liable for indirect, incidental, special, punitive, or consequential losses arising from use of the website, delayed delivery, or improper product use.
Nothing in these Terms excludes liability that cannot legally be excluded, including mandatory consumer protections.
14. Indemnification
To the extent permitted by law, you agree to be responsible for losses or claims arising from your unlawful use of the website, violation of these Terms, infringement of another person’s rights, or deliberate misuse of a product.
15. Governing Law
These Terms are governed by the laws applicable to the location of the store operator, without limiting mandatory consumer protections that apply in the customer’s place of residence.
16. Changes to These Terms
We may update these Terms to reflect operational, technical, or legal changes. The revised version will be posted with a new “Last updated” date.
Continued use of the store after an update means the revised Terms apply to future use, to the extent permitted by law.
17. Contact and Business Information
Questions about these Terms may be sent to service@cuvirae.com.
Cuvirae is operated by GRAND BROAD (HONGKONG) LIMITED.
Registered Business Address
GRAND BROAD (HONGKONG) LIMITED
UNIT A7, 12/F ASTORIA BUILDING
34 ASHLEY ROAD
TSIM SHA TSUI
HK