FAQ
Cuvirae is operated by GRAND BROAD (HONGKONG) LIMITED.
What does Cuvirae sell?
Cuvirae offers ergonomic seat cushions designed for general comfort and everyday seating support. The collection may include breathable cushions, contoured cushions, wider support designs, customizable configurations, active-sitting products, and foldable travel options.
How do I choose the correct cushion?
Compare the cushion dimensions shown on the product page with the usable width and depth of your chair.
Also consider the chair’s shape, armrests, seat height, surface material, and how you intend to use the cushion. A thicker cushion may raise your sitting position.
Will every cushion fit every chair?
No. Chair shapes and dimensions vary. Cushions should be placed only on stable seating surfaces with sufficient space and support.
Do not use a cushion if it hangs excessively over the seat, interferes with the chair’s stability, or prevents safe use of the backrest or armrests.
Why does my cushion look compressed?
Some cushions may be compressed for shipping. Carefully remove the packaging and allow the product to recover according to the instructions supplied with it.
Temperature and shipping duration may affect recovery time. If the product does not recover after the recommended period, contact us with photographs.
Can the cover be washed?
Follow the care label and product-page instructions. A removable cover does not necessarily mean every component can be machine washed.
Do not wash foam, gel, support inserts, or internal components unless the product instructions specifically permit it. Using an unsuitable cleaning method may damage the product.
Can a cushion prevent or treat pain?
No medical result is guaranteed. Cuvirae products are intended for general comfort and seating support and are not medical devices.
If you have persistent pain, an injury, circulation concerns, or another medical condition, seek advice from a qualified healthcare professional.
How should I use the cushion safely?
Place it on a clean, dry, stable chair. Confirm that the cushion does not slide excessively or interfere with safe sitting.
Do not use it on unstable, damaged, undersized, or unsuitable seating. Keep the product away from open flames, excessive heat, and sharp objects.
How long does order processing take?
Orders are normally processed within 1–3 business days. Processing may take longer during holidays, promotions, or unusually high order volumes.
How long does delivery take?
Most orders are expected to arrive within 5–12 business days after dispatch. Delivery dates are estimates and may be affected by carriers, customs, weather, or local conditions.
Can I change or cancel an order?
Contact service@cuvirae.com immediately. We will try to help if fulfillment has not begun, but changes and cancellations cannot be guaranteed after processing starts.
What if my order arrives damaged or incorrect?
Contact us within 7 days after delivery. Include the order number and clear photographs of the product, packaging, shipping label, and affected area.
Can I return a cushion?
Eligible products may be returned within 30 days after delivery. The product must meet the conditions in our Return and Refund Policy.
Used, washed, stained, altered, contaminated, or damaged products may not qualify.
Where should I send a return?
Do not send products to the registered business address without authorization. Contact us first and wait for the approved return instructions.
When will I receive my refund?
After an approved return is received and inspected, an accepted refund is normally issued to the original payment method. The bank or payment provider usually requires 5–10 business days to display it.
How can I contact customer support?
Email service@cuvirae.com. Include your order number when contacting us about an existing purchase.